We offer a 30 day money-back guarantee from the time you receive your order if the product you have purchased is damaged or has a defect. It's that simple.
Unfortunately, we cannot accept a return if you have simply changed your mind, or selected the wrong product.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Missing Items and Wrong quantity
Please inspect your order upon reception and contact us immediately if there are any components missing or you have received a incorrect quantity of the item, if so please contact us and we will resolve the issue right away.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you are experiencing trouble feel free to contact us at any time at firstname.lastname@example.org.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.